Indigenous Health Outreach FAQ

 

We acknowledge the Traditional Custodians of the lands that we live and work on today. We pay our respects to Elders past, present and emerging and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Australia.

Frequently Asked Questions

1. What types of ENT issues can be addressed through the outreach service, and how can it benefit our Aboriginal community's health?

Types of ENT Issues and Benefits: An ENT Outreach service addresses a range of ear, nose, and throat health concerns. This can include issues such as hearing loss, ear infections, sinus problems, and tonsil concerns. The service can benefit thecommunity by providing access to specialised care closer to home, reducing travel and wait times, and promoting early intervention for better ear and hearing health outcomes.

2. Are there culturally sensitive practices and protocols in place to ensure respectful care for our Aboriginal patients during the outreach service?

Culturally Sensitive Practices: ASOHNS and the ENT Outreach service are committed to delivering culturally sensitive care. This involves in-depth consultation with Aboriginal communities who are considering facilitating an ENT Outreach service. ENT Outreach Healthcare providers receive cultural competency training, ensuring they approach each patient with respect and understanding while accommodating local cultural practices, beliefs, and communication preferences as well as any specific individual personal needs.

3. How can we collaborate effectively with the ENT outreach team to ensure continuity of care and follow-up for our community members?

Collaboration and Continuity of Care: Effective collaboration between the ENT Outreach team and the Aboriginal organisation professionals ensures seamless care. Regular communication channels are established to discuss patient cases, treatment

plans, and follow-up needs. This collaboration helps provide comprehensive and coordinated care with and for community members.

4. What resources and support are available to help educate our community about the importance of ENT health and the services being provided?

Community Education: The ASOHSN ENT Coordinator can provide your service with resources to promote and educate the community on the ENT Outreach service.

The ASOHNS ENT Coordinator can also assist with production guides and sourcing support for health promotion materials to educate your community on ear and hearing health prevention, maintaining ear and hearing health and treatment of ear

health issues. These materials can include pamphlets, workshops, and community talks, all designed to raise awareness about the importance of regular check-ups and addressing ENT issues promptly.

5. Can you provide information about the accessibility of the outreach service, including transportation options and any potential costs for our community members?

Accessibility and Costs: The ENT Outreach service is a free service and aims to be accessible to all community members. Transportation options are often arranged locally when transport is available from the hosting health service. Families that

receive surgical referrals from the ENT Outreach can seek assistance through the medical service for transport and accommodation to help families reach the service location. It's important for patients to inquire about any surgical referrals they receive with the Aboriginal Medical Service immediately after their appointment.